SERVICES
Experience from the start
IT Process Improvement
The IT Infrastructure Library® (ITIL) has fast become the most widely accepted approach to IT service management in the world.
ITIL is a best practice framework, drawn from the public and private sectors internationally. It describes the organization of IT resources to deliver business value, and documents processes, functions and roles in IT Service Management (ITSM).
The current version of ITIL (v3) was published at the end of April 2007. This re-development provided greater focus upon the alignment of IT and business/management, through the whole planning to production lifecycle.
It introduced five new ‘core’ texts, as follows:
- ITIL Service Strategy
- ITIL Service Design
- ITIL Service Transition
- ITIL Service Operation
- ITIL Continual Service Improvement
ITIL Consulting
SkillBase’s ITIL and ITAM consulting services can assist your organization in all areas of IT process improvement. SkillBase offers specialized engagements in the areas of ITIL Service Catalog development, ITIL Change Management governance and control, Configuration and Release Management and Control and ITIL CMDB development.
ITIL Assessment
To deliver cost-effective, high-quality services aligned with business goals, it’s critical to transform IT operations from a technology-oriented view to a business-oriented view. This is the challenge many organisation are facing and many have not successfully made the transition.
